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Cape Town City Center

Returns

BY MAIL

1. PREPARE YOUR PACKAGE

  • Noting the tracking number, remove the prepaid shipping label from the packing slip in your box.

  • Pack your return securely, in the original box, if possible.

  • Affix the prepaid shipping label to the box, making sure no other tracking labels are showing.


2. SHIP IT
When your package is ready, you can drop it off at your nearest FedEx location.

3. TRACK IT

Use the tracking number from the prepaid shipping label to track the status of your return. Please allow 10 to 14 business days for the processing of your return by mail.

Refunds in the form of the original payment can take up to one week to be credited back to your account

BY SHOPRUNNER

If you made your purchase with ShopRunner, you can enjoy free returns by printing a prepaid label from the ShopRunner Orders & Returns page


INTERNATIONAL RETURNS

You can find out how to make an International return here.

Holiday Returns Made Easy

To make shopping easier during this hectic time of year, we’ve extended the amount of time you have to make returns. For items purchased between 10/15/21 and 12/31/21, you have until 1/15/22 to make a return and receive a full refund with free return shipping. This includes fur, watch and jewelry purchases. For items purchased after 12/31/21, please refer to our regular return policy below.

Return Policy

We want you to be pleased with your purchase. If for any reason you're not completely satisfied, you can return or exchange your purchase if it's presented with established proof of purchase and in saleable condition. Simply follow the guidelines below:

  • Returns are eligible for a full refund if returned within 30 days with a receipt. Full-price merchandise, with the exception of furs, watches and jewelry, received after 30 days will be credited based on the current selling price. Returns of furs, watches and jewelry will not be accepted after 30 days. All other merchandise can be returned up to one year after purchase.

  • To ensure your item is covered by our free return policy, returns must be initiated within 14 days of the ship date. Returns initiated after 14 days will have a $9.95 return charge deducted from your refund.

  • Unfortunately, we cannot exchange, replace or credit gourmet, monogrammed or personalized items.

  • We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

  • Returns are only accepted by mail or at a Los City Shop  location.

Night of the City

Shipping

Standard Delivery*

  • Pending availability and credit card verification, orders will arrive within 6-10 business days.

  • Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses take additional time.

 

Premium Delivery*

  • Pending availability and credit card verification, orders placed before 1 pm (ET) will arrive within 4-6 business days.

  • Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.

  • Not available for all items on site. See product details for any shipping restrictions.

 

Express Delivery*

  • Pending availability and credit card verification, orders placed before 1 pm (ET) will arrive within 1-2 business days.

  • Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.

  • Not available for all items on site. See product details for any shipping restrictions.

 

Manhattan Same-Day Delivery

  • Same-day delivery service in Manhattan: $25 or free with ShopRunner

  • Orders placed by 1 pm (ET) Monday-Saturday & by 11 am (ET) on Sunday will be delivered the same day, pending availability and credit card verification; orders placed after the cutoff time will be delivered the next day

  • Same-day delivery hours are 6-9 pm (ET) Monday-Saturday & 4-7 pm (ET) on Sunday

  • Available for select items in the New York store and for customers in most areas of Manhattan; delivery service is not available for zip codes 10032, 10033, 10034 & 10040

 

ShopRunner 2 Day FREE*

  • ShopRunner offer FREE 2 day shipping and returns

  • Pending availability and credit card verification, orders placed before 1 pm (ET) will arrive within 2-3 business days.

  • Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.

  • Not available for all items on site. See product details for any shipping restrictions.

 

Gift Card Shipping

Currently Gift Cards can only be purchased or redeemed when shipping to US addresses.

Shipping Delivery


Standard: Order Placed By 1 pm (ET)

  • Sunday: 6-10 business days

  • Monday: 6-10 business days

  • Tuesday: 6-10 business days

  • Wednesday: 6-10 business days

  • Thursday: 6-10 business days

  • Friday: 6-10 business days

  • Saturday: 6-10 business days


Premium: Order Placed By 1 pm (ET)

  • Sunday: Friday

  • Monday: Friday

  • Tuesday: Monday

  • Wednesday: Tuesday

  • Thursday: Wednesday

  • Friday: Thursday

  • Saturday: Friday


Express: Order Placed By 1 pm (ET)

  • Sunday: Wednesday

  • Monday: Wednesday

  • Tuesday: Thursday

  • Wednesday: Friday

  • Thursday: Monday

  • Friday: Monday

  • Saturday: Tuesday


ShopRunner: Order Placed By 1 pm (ET)

  • Sunday: Thursday

  • Monday: Thursday

  • Tuesday: Friday

  • Wednesday: Monday

  • Thursday: Tuesday

  • Friday: Wednesday

  • Saturday: Thursday


For vendor-shipped, perishable and personalized items, please click on the Shipping Timeline link on the product description page.

*When shipping to a PO Box, APO/FPO or US Territory, packages are sent via US Postal Service Priority Mail. Shipments to Alaska, Hawaii, U.S. Territories and APO/FPO addresses will take additional time.

*Orders containing Fur Salon products will require a signature from someone at least 21 years old (with government-issued photo identification) at the delivery address. Orders to PO Boxes will not be accepted.

Buy Online, Pick Up in Store

  • In store pickup service is available at select Saks stores

  • Orders must be placed by 4pm local time for pick up same day.

  • When your order is ready, you'll receive an email confirmation that it can be picked up in store. Please note, pick-up times can be longer due to increased demand over Thanksgiving and Christmas.

  • Photo ID is required for store pickup.

 

Sales Tax

Sales tax will be charged for purchases shipped to all states in the US, except Alaska, Delaware, Montana, New Hampshire, and Oregon.

No sales tax is charged on the purchase of a Gift Card.

INTERNATIONAL SHIPPING & TAXES

You can find out more.

Night of the City
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